Refund Policy
When digital purchases on EstateLoop may be refunded, and how to request help.
Last updated: October 29, 2026
1. Scope
This Policy covers paid EstateLoop platform products purchased in the mobile app, including:
- Swipe Passes
- Buyer Prime and other buyer plans
- Owner, agent, and builder plans
- Property boosts and builder project boosts (after any free boost credits)
- Any remaining EstateLoop wallet balance from earlier purchases
- Boost credits granted through eligible plans or by EstateLoop (not sold as standalone packs)
This Policy works together with our Terms of Service. It does not cover property purchase, rent, deposits, or brokerage paid directly between users — those are outside EstateLoop's payment system.
Live prices and plan durations are shown only in the EstateLoop app at checkout. The website may describe benefits but does not control purchase amounts.
2. General Approach
Digital platform purchases are generally non-refundable once activated or consumed. However, EstateLoop does not apply a blanket "no refunds under any circumstances" rule. We assess requests based on the product type, usage, and applicable mandatory consumer protection law in India.
Mandatory consumer rights prevail over anything inconsistent in this Policy.
3. Google Play Refunds
In-app purchases in the EstateLoop Android app are billed by Google Play. Google handles the payment, the receipt and the refund.
- Within 48 hours of buying, you can usually request a refund yourself at Google Play’s refund page or in Play Store → Payments & subscriptions → Budget & history.
- After 48 hours, contact us with your Google Play order number (it starts with "GPA."). Where a refund is justified under this Policy we will issue it through Google Play.
- Duplicate or failed charges — if Google Play charged you but the purchase did not appear in EstateLoop, contact us with the order number and we will restore it or refund it.
4. Paid but Not Delivered
If Google Play charged you but the paid feature (for example a day pass, plan activation, or boost day) was not delivered due to a technical malfunction on EstateLoop's side, contact support with:
- your account email or phone
- purchase date and time
- amount paid
- Google Play order number (GPA.…)
We may restore the entitlement or approve a refund after verification.
5. Unused vs Consumed Products
| Situation | Typical outcome |
|---|---|
| Unused product not yet activated (e.g. pass not started) | May be considered for refund where applicable law allows and we can verify non-use |
| Partially consumed product (e.g. boost running, plan partly used) | Generally no refund for consumed portion; exceptional cases reviewed individually |
| Fully consumed product (e.g. boost days completed, pass expired after use) | Generally non-refundable except where required by law |
| Technical malfunction preventing use after payment | Restoration or refund/credit after verification |
6. Wallet & Boost Credits
- Wallet balance — balance from purchases made before Google Play billing. It can still be used for eligible boosts and plans. Generally non-transferable and non-refundable to cash except where required by law or we agree in writing.
- Boost credits — promotional units granted through eligible plans or by EstateLoop. Not sold as standalone packs. Generally non-refundable and non-transferable. Unused credits may be forfeited on account termination for breach.
7. Listing Removal & Account Suspension
If your listing is removed or your account is suspended or terminated for violating our Terms or Listing Policy, you are generally not entitled to refunds for active boosts, unused plan time, wallet balance, or credits, except where applicable law requires otherwise.
8. Who Handles Billing
Purchases in the Android app are made through Google Play, and purchases in the iOS app (when available) through the Apple App Store. That store's billing and refund policies apply alongside this Policy, and EstateLoop cannot override a refund decision made by Google or Apple. We will help you find the right channel when needed.
9. How to Request a Review
Email support@estateloop.in with subject "Refund request" and include:
- account email or registered phone
- product purchased (e.g. Buyer Prime, Owner Elite, property boost)
- purchase date, time, and amount
- Google Play order number (GPA.…)
- brief description of the issue
- screenshots if helpful
We aim to acknowledge requests within a few working days and resolve verified issues within a reasonable period.
10. How Approved Refunds Are Processed
- Approved refunds go back through Google Play to the payment method you used
- Google usually processes them within a few working days; your bank or card may take longer to show it
- When a refund is issued, the matching plan, pass or boost is removed from your account
- We will email you at your registered address when a refund is initiated or denied, with reasons where appropriate
11. Contact
Product support / legal enquiries: support@estateloop.in
Operator: EstateLoop is operated by its current owner/operator. EstateLoop is not yet incorporated as a private limited company. Once a legal entity is registered, its exact name, registered office, CIN, GSTIN, and other statutory details will be inserted consistently across all legal pages below.